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Onward helps businesses automate their customer service

Onward helps businesses automate their customer service How much can customer service be automated? Onward has some straightforward targets — 40 percent of tickets and 40 percent of messages should be automated, and average response times should be 40 seconds on average. Founders Rémi Cossart and Pramod Thammaiah describe this as Automate40 — basically, a set of goals for businesses looking to bring more automation into the customer service process. They compare these targets to fitness goals: The idea isn’t to hit them right away, but rather to have something…

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Gabi gets $9.5M to help car and home owners find better insurance once it’s available

Gabi gets .5M to help car and home owners find better insurance once it’s available If you own a car or home, one of the biggest challenges you’ll face is finding the right insurance plan that’ll cover everything you need and save you some money — but those plans are always changing, and consumers are getting stuck footing a bill they don’t necessarily need, according to Hanno Fichter. That’s why he started Gabi, which gives car and home owners a way to keep track of their insurance plans — and…

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Google tries to make Android more enterprise-friendly with new recommendation program

Google tries to make Android more enterprise-friendly with new recommendation program With so many Android devices out there to choose from, it’s not always easy to find one that’s enterprise-friendly. To help alleviate that problem, Google announced the Android Enterprise Recommended program today. As the name implies, it’s designed to point enterprise IT departments at devices that Google has deemed to be enterprise-ready. This involves a number of criteria including minimum hardware specifications for Android 7.0 + devices, support for bulk deployment and managed profiles and devices for a consistent application…

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Raisin, the European savings deposit marketplace backed by PayPal, gets dedicated UK launch

Raisin, the European savings deposit marketplace backed by PayPal, gets dedicated UK launch Raisin, the Paypal-backed savings deposit marketplace that lets you shop for a better interest rate across Europe, has launched a dedicated U.K. site, meaning that savers can now access deposit accounts in Sterling. The first partner bank on the British version of the platform is BACB, which is offering a range of fixed term savings accounts, from 1 to 3 years, with what appears to be pretty competitive interest rates. Originally founded in 2013, Raisin set out…

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Facebook opens registration for its annual F8 developer conference

Facebook opens registration for its annual F8 developer conference Facebook has just opened up registration for its annual F8 developer conference. Last year, Zuck and company talked about augmented reality, brain-computer interfaces and a complete rewrite of its React framework. Facebook has had turbulent year in the news, and the company has made some significant moves to restructure how its users are interacting with its products so expect to hear a lot more details about the evolving future of the platform. Expect to hear this from Zuckerberg himself and Facebook’s…

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Apple could be buying cobalt from mining companies directly

Apple could be buying cobalt from mining companies directly Cobalt is the new oil. Car companies and battery manufacturers are all rushing to secure multiyear contracts with mining companies for their lithium-ion batteries. According to a Bloomberg report, Apple is also participating in this game as the company wants to secure its long-term supplies. The company has never done this before with cobalt. Apple relies on a ton of suppliers for all the components in its devices — including for batteries. And yet, cobalt prices have tripled over the past…

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Qualcomm shares details on its vision for the near-future of mobile VR

Qualcomm shares details on its vision for the near-future of mobile VR Qualcomm is ready to show off more about what its Snapdragon 845 system architecture can do for the future of VR. Even as headsets based on the Snapdragon 835 reference design — like Lenovo’s positionally tracked Daydream headset — are just gearing up for their stateside release, we’re already looking to what the future of VR  that isn’t tethered to something else looks like. Today, Qualcomm showed off a reference design centered around its latest mobile chipset, the…

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Google’s Cloud IoT Core is now generally available

Google’s Cloud IoT Core is now generally available Cloud IoT Core, Google’s fully managed service for connecting, managing and ingesting data from IoT devices, is now out of beta and generally available. Google envisions the service, which launched in public beta last September, as the first entry point for IoT data into its cloud. Once the data has been ingested, users can use Cloud IoT Core to push data to Google’s cloud databases, analytics tools, serverless platform and machine learning services. One feature the company stresses is that Cloud IoT Core…

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Nest rolls out a $5 cloud recording plan for its cameras

Nest rolls out a cloud recording plan for its cameras Just a quick bit of news for those with Nest cams around the house: a new, cheaper Nest Aware (read: the cloud recording service that also gives the camera a bit more smarts) plan is on the way. Nest has long offered two plans: a $10/month plan that lets you store the last 10 days of video history, and a $30/month plan that gave you 30 days of video history. This new plan will cost $5 per month and, as…

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One of Nest’s cameras can now double as a Google Assistant

One of Nest’s cameras can now double as a Google Assistant After Google announced earlier this month that it was going to wrap Nest back into Google’s hardware operation, everyone figured we’d see a bit more overlap between the two. Sure enough, just two weeks later: the Nest Cam IQ Indoor is getting support for Google Assistant. Nest says the app update that lets users toggle Google Assistant functionality should hit sometime today. The Nest Cam IQ already has a microphone and speaker built-in for two way communications, so this…

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